Introducing the Numata Client Hub | Support Platform

March 11th, 2020
Introducing the Numata Client Hub | Support Platform

Numata Client Hub | Support Platform

We’re pleased to introduce our all-new support platform, where you (our valued clients) will find absolutely everything IT in one convenient place.

Our success is tied to the reliability of our services. So, when you need us, you can be sure that we will always be here. Now you’ll get resolution even faster than before, thanks to the new Numata Client Portal

When we say everything, we mean it. No more sifting through old emails to remember “how to …” Want to log a support a ticket, or see upcoming MS Office feature updates —what about checking the status on your services? You’ve got it, and then some!

Benefits

  • Improved workforce productivity
  • Greater control over your technology investments
  • Enhanced security
  • Access to integrated, industry-leading content
  • Convenient remote access lets you log in from anywhere

Centralised: The Only Portal You’ll Ever Need

The hub brings your company information, managed IT services, IT operations and account information together.

Cloud Applications Menu

Access approved company applications and add your own selection of cloud-based linked apps.

Knowledge Base and Training

Your company knowledge base allows users to access specialised training content focused on and built around your company needs with an online university.

This includes Numata-approved Training courses such as cybersecurity awareness training; how-to learning programs on Microsoft apps; and personal development courses.

"Quickstarts" lets users learn more about the apps you use with quick reference cards created by company admins and technology professionals.

Consolidated Company Information

  • Access a complete company directory as synced from your Office 365 profile information.
  • View shared company Office 365 calendars with ease.
  • Centralised Messaging lets you share company messages of interest in a convenient daily digest.
  • Personnel can easily access department-specific applications.

Consolidated Service Hub

The layout allows quick and easy access to services and pinned items.

Ticket logging and troubleshooting

You can now manage, refer, and update support tickets directly from the portal.

  • A dashboard-like service request catalogue makes selecting and logging a service request easier than ever.
  • Users follow built-in prompts when logging a query for lighting fast resolution.
  • Company admins can access an overview of all tickets too.
Receive Numata Subscribed-Based Content
  • Stay up to date with a live list of new features and upcoming changes to Office 365 applications.
  • Review the status of Office 365 services using online Office services.

Policy Monitoring and Compliance

Take an integrated approach to managing corporate governance and legislative compliance. The portal provides a holistic view of your IT and organisational operations in line with your internal and imposed compliance policies. So you can enforce legal compliance that works with, and not against, your business operations.

Gain Complete Clarity on Your IT Investment and Services, visit the Numata Client Hub now