Our top tips for changing IT providers
You won’t realise how reliant you’ve become on an existing IT provider until you try switch to a new one. With so much sensitive information needing to change hands in a transition, careful planning and timing are important.
Here’s how to manage your risks and make the transition less daunting:
- Be Involved and have a plan
- Review your existing agreement
- Itemised billing, subscriptions and third-party agreements
- A detailed backup plan
To make sure your best interests are promoted, and to get your old provider to release all your critical data to a new provider, it’s important to have a plan and remain engaged in the process.
Terminating an agreement if you don’t fully understand your exit position is risky.
A copy of the original contract with your current provider can help your future provider plan better, manage any obstacles and avoid potential blind spots.
Your future provider should have alternatives in place for all existing services. This requires detailed reviewing and planning and needs to cover everything from antivirus subscriptions to software licenses.
A backup plan is one of the most important aspects of a provider change. It’s essential to know:
Your IT provider will keep an extensive password register full of critical information. Without a comprehensive handover of these passwords, a new provider cannot guarantee seamless continuity. Most terminated providers will hold on to passwords for your systems until outstanding bills or disputes are settled.
When you terminate an IT provider who is privy to your sensitive information and systems, there are many considerations and deliverables that you will need their help with, and no real incentive for them to do so. The way you structure and present your termination could make all the difference in mitigating delays and problems.
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Download the full SME Survival guide to continue reading our step-by-step approach to ensure a smooth transition to a new IT Service Provider.