Managed Microsoft Cloud Services
Numata’s Managed Microsoft Cloud Services is a comprehensive solution designed to provide your business with seamless end-to-end management, support, security, and monitoring of your Microsoft 365 and Microsoft Azure Tenants. Our unique service capability, driven by automation, monitoring, and reporting, powered by cutting-edge technology platforms, aims to significantly reduce the risk and administrative burdens for businesses and IT departments.
Key Features
- Microsoft 365 and Azure tenant monitoring, support, management, and reporting
- Best practice assessment and continuous alignment
- License and usage administration
- Security monitoring and reporting
- Governance, risk, and compliance for your Microsoft environment
- Change management, including configuration backup and roll-back
- Data protection strategy for your Microsoft environment, including data and configuration
- Cost optimisation
Benefits
- Reduced risk: Continuous monitoring and alerting to minimise potential threats.
- Compliance: Regulatory, legislative, and framework adherence for peace of mind.
- Resource efficiency: Reduce internal resource requirements with our expert support.
- Stay current: Stay up to date with the latest changes and features in the Microsoft ecosystem.
- Transparent oversight: Gain insight into IT governance, risk, and compliance.
- Cost reduction: Continuous optimisation for effective cost management.
- Dependency mitigation: Reduce the risk of single resource dependency.
- Business continuity: Enhance business continuity with our reliable services.
- Productivity boost: Increased productivity and adoption through learning resources.
Microsoft 365 and Azure tenant management
As organisations transition into public cloud services, the vulnerability to security breaches increases. Numata addresses this by ensuring optimal configuration to minimise downtime risks associated with misconfiguration.
Our solution focuses on improved security, regulatory compliance, and enhanced productivity. Leveraging “Policy as Code,” we automate policy enforcement and ensure consistent application.
- Baseline configurations: Easily establish baseline configurations using code.
- Policy enforcement: Automate enforcement across your tenant, environments, and endpoints.
- Compliance monitoring: Monitor and report M365 compliance in a single pane of glass.
- Unified operations: Unify IT, security, and operations with powerful collaboration features.
- Backup and restore: Continuously backup and easily restore M365/Azure data, AD/Intune configurations.
Microsoft 365 Support
As reliance on Microsoft 365 services grows, Numata provides a fully outsourced Microsoft 365 Support service. Leveraging certified Microsoft professionals and advanced platform tooling, we offer world-class support and advisory services.
Support
Office 365, SharePoint, and Teams support:
- Assistance with setup, configuration, and troubleshooting of Office 365 applications such as Word, Excel, PowerPoint, and Outlook.
- Guidance and support for Microsoft 365 apps, including Teams, SharePoint and OneDrive.
- Creation, modification, and deletion of user accounts within Microsoft 365.
- Management of user access permissions and security settings.
- Implementation of multi-factor authentication (MFA) and password policies to enhance security.
- Advisory services for change management strategies to ensure smooth adoption of Microsoft 365 services.
- User training and education programs to facilitate the adoption of new features and tools.
- Ongoing support and assistance to address user queries and concerns.
Configuration and maintenance
Tenant baseline configuration and maintenance aligned to Microsoft best practices:
- Configuration of Microsoft 365 tenant settings according to industry-standard best practices.
- Regular monitoring and maintenance to ensure the tenant is optimised and up to date.
- Ongoing maintenance and management of security measures and compliance settings to protect your organisation’s data.
Security and compliance
Endpoint management and security:
- Management of endpoint devices (computers, laptops, mobile devices) connected to the Microsoft 365 environment.
- Deployment and management of security measures like antivirus software, firewall configurations, and encryption policies.
- Maintenance of Mobile Device Management (MDM) and Application Management (MAM) policies enforcing security policies on smartphones and tablets.
- Monitoring of security events, alerts, and suspicious activities within the Microsoft 365 environment.
- Identity and access management (IAM) to control user access and permissions.
- Governance monitoring to ensure compliance with data protection regulations and internal policies.
Compliance and policy management:
- Assistance with compliance management and adherence to regulations such as GDPR or POPIA.
- Creation and enforcement of data loss prevention (DLP) policies.
- Policy management for retention, archiving, and eDiscovery.
License Management:
- Tracking and management of Microsoft 365 licenses and subscriptions.
- Optimisation of license usage and cost savings through license allocation and deprovisioning.
- Assistance with license renewals and upgrades.
Backup Services
- Regular backups of emails, files, and collaboration data stored within Microsoft 365.
- Granular recovery options for restoring individual emails, documents, or entire data sets.
- Backup monitoring, verification, and testing to ensure data recoverability in case of emergencies or data loss incidents.
As organisations grow and transition into public cloud services, their reliance on Azure services also increases. This comes with organisations transitioning their workloads, traditionally hosted on-premises, onto cloud hosting platforms such as Azure.
Azure offers numerous different services, which requires careful consideration when being designed and configured. Misconfiguration can result in unforeseen expenses, performance issues, data loss and security breaches.
Our Managed Azure Services provide comprehensive support for your Azure environment, ensuring your applications and data are secure, available, and performing optimally. Our services are designed to help you get the most out of your Azure investment, with a focus on delivering value and helping you achieve your business objectives.
- Provisioning, configuration, and management of Azure resources
- Optimisation of resource utilisation and cost
- Automation of resource deployment and management
- Management of virtual machines, storage, and networking
- Optimisation of resource utilisation and cost
- Monitoring and alerting of infrastructure health and performance.
- Backup and recovery of infrastructure components
- Configuration and management of Azure Active Directory
- Authentication and authorisation of users and applications
- Security monitoring and threat detection
- Management of Azure SQL databases, Azure Cosmos DB, and Azure Synapse Analytics
- Optimisation of database performance and scalability
- Backup and recovery of data services
- Configuration and management of Azure App Service and Azure Functions
- Monitoring and troubleshooting of application performance and availability
- Deployment and management of application releases
- Configuration and management of Azure security services
- Continuous monitoring and assessment of compliance
- Incident response and management
- Increased uptime and availability of your Azure environment
- Improved security and compliance of your Azure environment
- Enhanced performance and scalability of your Azure applications and data services
- Reduced operational costs and complexity of managing your Azure environment
- Access to Azure expertise and best practices
Choose Numata’s Managed Microsoft Cloud Services for a seamless, secure, and optimised Microsoft 365 and Azure experience. Our holistic approach ensures your business stays agile, compliant, and resilient in the rapidly evolving digital landscape.